Frequently Asked Questions




Locating Product
Current Ertl products are available at various retail locations, including Wal-Mart, K Mart, Toys R Us, Tractor Supply, etc., as well as many hobby stores, specialty shops, and toy stores. Agriculture products are also available at most farm and implement stores. If you are unable to locate an item, try an Internet keyword search, or search online stores.


Quality Control / Missing Parts
I have a defective item.
We apologize for the inconvenience. Unfortunately, Ertl does not issue refunds or exchanges for any products purchased from retail stores. If you have a product that is damaged or defective in any way, or does not meet your expectations, please return it to the place of purchase for a refund or exchange. If it is not possible to return to the place of purchase, then you may try exchanging the product at a different store/dealer near you that carries our products. Thank you.


I am missing parts / in need of replacement parts for my item.
Some parts for current production models are available via our website at: Tomy.com under the Replacement Parts tab.


For parts not listed for sale you may contact the following for information on availability:


Burkholder's Midwest Parts & Decals
P.O. Box 49
Onsted, MI 49265
(517) 467-7033
www.tractortoys.com
sales@tractortoys.com


I have a damaged item
We apologize for the inconvenience. Unfortunately, Ertl does not stock any replacement items or extra parts, or issue refunds or exchanges for any products purchased from retail stores. If you have a product that is damaged or defective in any way, please return it to the place of purchase for a refund or exchange. If it is not possible to return to the place of purchase, then you may try exchanging the product at a different store/dealer near you that carries our products. Thank you.


Restoring Older Item

Where can I locate replacement parts for my pedal tractor, wagon, 1:16 scale farm/agriculture product, bank parts, and value guides?
Some parts for current production models are available via our website at: www.LearningCurveShop.com under the Replacement Parts tab.


For parts not listed for sale you may contact the following for information on availability:


Burkholder's Midwest Parts & Decals
P.O. Box 49
Onsted, MI 49265
(517) 467-7033
www.tractortoys.com
sales@tractortoys.com


Pedal Tractor Instruction Sheet Request

Instructions request
If you would please email your name, postal mailing address, and the UPC number which is under the bar code on the packaging to FAQ@tomy.com using a subject of "Instructions Request", we would be happy to mail you a copy of the instruction sheet if it is available.


Release Information

Where can I find info on past releases?
There are various on-line sources that can help you in your search: www.toytractortimes.com or www.toyfarmer.com have resources that can help you find past release information. There are also many books and price guides available from several on-line retailers concerning our past releases. Try www.amazon.com or other on-line retailers.


Where can I find info on current releases?
Please review this website for info on our current releases.


Resellers / Distributors Info

How do I become a dealer?
If you are not a current retailer, click here for more information


Value of Item

What are some sources for product valuation?
Please consult reference guidebooks and Web sites compiled by independent individuals. Ertl in no way determines the value or secondary market pricing of our collectibles. For Farm Toys, check out Nolte's Farm Toy Price Guide by Dave Nolte.


Quantity of Product Released

Release of quantity info.
Ertl considers production quantities to be confidential information and does not release them unless they are clearly stated on the product packaging. However, some customers, who commission and purchase an entire production run of a product and then sell it to consumers, may choose to release the quantity.


Product Suggestions

How can I submit a product idea to you?
Unfortunately, neither Ertl nor Learning Curve can accept unsolicited product suggestions, concept or ideas.


Contact Us

Have a question about....
Browse through this FAQ section to see if we have already answered your question in our Frequently Asked Questions.


If you did not find an answer to your question in our current FAQs, please e-mail it to FAQ@tomy.com Note that while we cannot answer every question, we will periodically post answers to your most frequently-asked questions.