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Press Pass Frequently Asked Questions
- What
is your mailing address?
Please
write to us at:
Press Pass/Racing Champions South
Attn: Customer Service
9115 Harris Corners Parkway, Suite 200
Charlotte, NC 28269
- Can
I purchase cards directly from Press Pass/Racing Champions? Where
can I purchase cards?
We do not sell directly to individual collectors, however, you
may obtain Press Pass products through our distribution network
that consists of hobby dealers, convenience stores, and retail
chains(e.g., Kmart, Target, Wal-Mart, Toys 'R Us).
- What
is your replacement policy for factory damaged cards? Where do
I send them for replacement?
We
will be happy to replace any current-season, factory damaged
cards as long as supplies last. However, card-per-card replacement
is limited to a total of 50 cards per submission. To receive
a replacement, send the defective cards, along with a letter
of explanation of the problem, and a listing of the cards to:
Press
Pass/Racing Champions
Attn: Card Replacement
9115 Harris Corners Parkway, Suite 200
Charlotte, NC 28269
Press
Pass/Racing Champions is not responsible for lost or misdirected
mail. If you are mailing cards of value, you may want to consider
sending via certified or registered mail to ensure successful
delivery.
- I
received a damaged sequentially numbered card. Can you replace
this card?
Yes,
we will re-number your serial number on an identical replacement
card to insure that there is the stated number of cards on the
market. Your damaged card will be destroyed after it is replaced
to ensure integrity of the program.
- I
opened a box of cards and did not get the inserts that I was supposed
to based on the insert ratio stated on the box or wrapper.
While
we make every effort to ensure that the odds of finding an insert
are the same as those stated, it is impossible to guarantee
insert cards to the box level. Odds of insertion are reflective
of the entire press run and do not guarantee number of insert
cards per pack, box, or case.
- Do
you have free sample or promo cards available?
We
do occasionally produce promo cards for dealers & distributors
to help sell the new products. However, these cards are only
available for promotional use and are not available to the general
public. Please see your local hobby retailer regarding these
cards.
- How
can I complete a set of Press Pass cards?
Your
local hobby store can help you find individual cards. Additionally,
weekend card shows are an excellent opportunity to visit many
dealers at once. Card shows may be listed in your local paper
as well as on the Krause Publications (krause.com) and Beckett
(beckett.com) websites.
- How
many cases are produced of each product?
With
the exception of sequentially numbered insert cards (e.g., 001/500,
002/500, etc.), Press Pass does not release production run figures.
- What
is my Press Pass card worth?
Press
Pass/Racing Champions does not estimate card values. Market
values are determined by supply and demand. The best resources
for card values are the many price guides available. These guides
can be found at most hobby retailers as well as selected retail
chains and bookstores.
- Where
can I get a checklist of your products?
Please
check the individual product section of the Press Pass website
for checklists for each of our current racing, football, basketball,
and extreme sports products.
- If
you did not find an answer to your question in our current FAQ's,
please e-mail it to:
PresspassFAQ@racn.com
Note that while we can not answer every question, we will periodically
post answers to your most frequently asked questions.
- How
do I become a Press Pass dealer?
Applications
are available for full time Hobby stores only. Qualifications
and information that is required are as follows:
A
hobby store's primary business must operate out of a permanent
storefront location. The majority of the shop's business must
be trading cards and sports memorabilia with the balance related
to other collectibles.
1.
Photos of the interior and exterior of the store. Exterior photos
must clearly show store sign and address. Interior photos must
clearly show entire contents of store.
2. Unexpired business license and/or resale permit reflecting
the name and address of the store.
To
request an application packet, please e-mail us at: PressPass@racn.com
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